Providing your website visitors and customers with an option to directly connect with you using chat can highly improve the sales conversions. It gives a personal touch that many customers seek before making a purchase.
In this article, we are going to share the top 5 chat plugins for WordPress. Before that lets see the benefits of having a chat feature on your website.
Benefits of having a chat option on your WordPress website
- Gives the customers confidence to go through with their purchase.
- Customers are able to clear their doubts instead of just abandoning their cart or scraping their purchase plans and moving on to your competitors.
- As a website owner you will be able to better understand what your customers want and adapt your business according to it.
Top 5 chat plugins for WordPress
Who doesn’t have a Facebook account? The Facebook chat plugin allows your customers to directly chat with you using the Facebook messenger app. If the customer doesn’t have a Facebook account then they can also chat with you using the guest mode.
The plugin currently has more than 100,000 active installations on the WordPress plugins store. The plugin is also completely free and very easy to install.
2. Social Chat
Social Chat is a plugin that allows your website visitors to directly contact you on your WhatsApp or WhatsApp Business account through the website. WhatsApp is one of the fastest growing and most used chatting applications.
The plugin has various features such as pre-set messages the customers get on opening the chat, configurable WhatsApp chat button with multiple layouts to choose from and many more such features. The plugin currently has more than 100,000 active installations on the WordPress plugins store.
HubSpot provides a whole suite of different options through which your customers can contact you. The plugin provides live chat, contact forms and CRM options which you can take advantage of to increase your conversions. The plugin has more than 200,000 active installations and a 4.5 rating on the WordPress plugins store.
The 3CX plugin is free to use and allows you to chat with your website visitors in real time. You can create unlimited agents using the plugin and the chat can also be transferred to another agent. The chat box is fully customizable and you can create messages to display when no agent is online. The plugin currently has 40,000 active installations and a 4.5 rating on the WordPress plugins store.
Floating Chat Widget is the ultimate chat plugin you will ever need. This plugin allows your customers to connect with you using their favorite channels such as Facebook Messenger, WhatsApp, Viber, Slack, Telegram, TikTok and many more on your WordPress website.
Different channels are popular among different demographics and locations, with the help of this plugin you will be able to provide all of them an option to chat with you using their favorite channels. The plugin has more than 100,000 active installations and a 5 star rating on the WordPress plugins store.