Well, it seems that everyone these days is scrambling to find a decent website hosting company for your own personal blog or company website. You will need to know about shared hosting (and why it’s not ideal for scaling) and virtual private servers (or VPS’s) and dedicated servers, depending on your need. You have to sift through the mucked up ads you’ll be met with instantly to figure out what seems to be a good host. You’re probably going to land on HostGator, BlueHost, HostMonster, iPage or the likes. They all seem fine, their sales staff react quickly and you think you finally found a great host. However, WARNING, I am here to tell you! The secret behind these Hosting Companies.
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What are EIG Group Hosting Companies?
Every single host listed below is owned by Endurance International Group or EIG, the same terrible business. Such hosting companies along with eight or more big-name firms. That is ok, as long as they offer value and support, right? Oh wait, their staff response times increase significantly after the sales pitch, if you get an answer at all. Their reliability for servers is unacceptable all over the wall. You’ll find lots of great reviews about the above-mentioned businesses, but they’re all old and sold out to EIG from before. I used to LOVE BlueHost but nowadays their support is awful.
My research has led me to the conclusion that EIG is buying successful hosting companies and destroying each one of them in the process. That’s just what investment companies do anyway – siphon profits from successful businesses until they can’t anymore, then they move on to destroy the next business. After 5+ years of reliable service from BlueHost, I am completely through with them and any related or associated companies. Their customer service now is slow, unresponsive, and rude. Their uptime is pathetic. And they have no solutions and they don’t seem to care when I tell them that I’m looking for better options.
Why You Should Stay Away From EIG Group of Hosting
Hardware Upgrades Are meant for More Users Sharing Same Hardware (Often more than 100 of them)
Their upgrade system is is not customer based rather they offer their upgrade is targeted for their own cost cutting. They offer upgrade for better hardware but at same time they also put more customer in the same same node. So even if the server have more ram and processor cores, they put more customer in the same server. Often putting 50 if not 100 plus customer in a same server. So when traffic spikes they sites fail to support that amount of traffic.
Lack Of Proper Support System
Their support system is also driven by cost and timers, rather actual customer support. I personally used 2 of their hosting services and they try to make any support question resolved if it take a bit more time than their average time. And the staffs are not so qualified for the hosting tech support either. Because hosting support should be given by a very good developer because without knowing how the website actually works it is not possible to answer every question they face. And It is often very frustrating that their tech support team lack this expertise.
to expand on the support model: 5 chats minimum, possibly while on the phone. The phone calls are supposed to average under 8 minutes per call, and chats cannot be left longer than a certain time before you must reply to them. The only way to meet these numbers is to game the system and use auto-hotkey (automatic replies from a script). These numbers vary, but that’s the system. Any phone call that goes over a certain time and the employee must now split focus on your issue and explaining why the call is taking so long to their supervisor over internal chat systems on top of documenting the call.
Employees who answer to tickets are expected to receive a certain number of responses or tickets closed per shift. The process also encourages gaming the system.
As time goes on and more and more employees game the system, the numbers required shift upward, forcing everyone to game the system to keep up or get fired. This is why support slowly degrades into being crap even if it was awesome. All this under the guise of support standards are going up, but that’s employee performance (numerically, not quality) and is bad for customers.
I was with them and just a few months earlier this year but they had a 12 + hour outage even in that short period, followed by a 6 + hour outage just a month later. No custom support ETA, no useful data, just plenty of false excuses and runaround. Fortunately, I had additional servers on other providers. Entirely inappropriate, and very damaging to businesses. The amount of negligence is staggering.
Bad Signup Tactics and No Refund Policy on Add Ons
During the sign up process they try to slip various unnecessary addons and when asked for refunds they say addons are no refundable. and refuse to give any refund.
A large amount of communities are already faced their terrible services with them and it is already known that how bad they are so some of their brands now try to remove references to its owners from their website. To look like a non EIG group of Hosting.
EIG hosts are universally and without exception terrible money traps with a metric ton of hidden fees and costs.
I’d recommend avoiding any host that is owned by Endurance International Group. They are a mega company that has been buying up smaller hosts (often quietly), centralizing the support to their giant overseas team who is probably not intimately familiar with your actual hosting platform, and generally creating headaches and sometimes night mares for the poor webmasters caught up in the fray. Just search for their name on Google and you will find endless horror stories (as well as a list of all their brands, including bluehost, hostgator, and many more you’ve heard of).
List Of all EIG Group Hosting Brands And Companies
- Arvixe LLC
- A Small Orange
- Berry Information Systems L.L.C.
- Constant Contact
- Escalate Internet
- Garin IT Solutions Co.
- Garin Technologies
- HostClear (defunct)
- HostV VPS
- Intuit Websites
- IX Web Hosting
- Networks Web Hosting
- SEO Gears
- SEO Hosting
- SEO Web Hosting
- Southeast Web
- SuperGreen Hosting
- Unified Layer
- Webzai Ltd.
- Webstrike Solutions
What is EIG Group of Hosting?
Endurance International Group is shortened as EIG Group formerly called BIZLAND. Is an IT services company specializing in Web Hosting.
Why it is Bad to Get Hosting From EIG Group?
EIG Group buys smaller Popular individual Hosting Companies and then after several large cost cutting they try to siphon as much money as possible from their clients with out providing adequate Support and infrastructure.
How Many Brands/Companies Does EIG Group Of Hosting Have?
As of 2020 they have acquired almost 85 individual Hosting Companies. For complete list Please read this article.